1. Room bookings at West End Guest House are subject to these terms and conditions and must be accompanied by a non- refundable deposit equal to 50% of the total cost of stay paid by a valid debit or credit card. Receipt of your deposit confirms your booking and written confirmation will be sent to you by post or via email. Overseas card transactions will incur a card transaction charge of 5%.
2. In the event of making a booking on the due date of arrival whereby a debit/credit card deposit has not been taken, entry in our booking diary of your full contact details will be considered proof that we have communicated with you in line with the legislation for Guest house accommodation and that the booking has been accepted.
3. Final payment is accepted by debit/credit card or cash only. We regret we are unable to accept cheque payment or American Express.
4. Cancellation policy:
a) If you need to cancel your reservation please let us know as soon as possible. Cancellation of less than 72 hours or a ‘no- show’ will incur a full charge. It is your responsibility to inform the other members of your party of the cancellation procedure. We take all bookings in good faith and as we are unable to judge the reasons for change, you are reminded that no exceptions will be made in the event of cancellation. We strongly urge that you cover the cost of your booking with Holiday Insurance.
Cancellation Plan UK Plus is one of many companies in the UK that offer short stay holiday insurance.
b) We reserve the right to cancel a booking at any time before the date on which your stay begins. We would only expect to do so for some other unforeseen reason. In this unlikely event, we shall refund in full all money received by us for the booking and do our utmost to find you alternative quality accommodation in the area.
5. Conditions of Stay:
a) If a booking has been accepted on the basis of false statements made by you on arrival or during your stay we reserve the right to cancel your booking with immediate effect. The same applies if the number of people sleeping in the property exceeds the number booked to stay. If you refuse to accept the accommodation booked on arrival or to accept a suitable alternative, we reserve the right to treat this as a cancellation. If you or any of your party decides to check out early, the full amount of the booking will be charged to the debit/credit card under whose name the booking has been made.
b) We will in no way discriminate against you on the grounds of gender, race, disability and sexual orientation. If you have a disability you will be accommodated wherever possible based upon the information provided at the time of booking.
c) Check-in is from 3.30 pm until 9.30pm. Baggage drop-off and later arrival is by prior agreement only. Complementary refreshments available on the day of arrival from 3.30 to 5.30 pm only.
d) Mon – Fri breakfast is served between 07.00am and 08.30am. Check out is no later than 09.30am during the week as we need to meet the time schedules of the various companies that support the day to day functioning of our business.
e) Sat & Sun breakfast is served 07.00am – 09.00am. Check out is no later than 10.00am.
f) If you are vegetarian, have any special dietary needs or are allergic to goose down duvets, pollen or scented products please let us know in advance. We use hypo-allergic pillows and goose down duvets which are enclosed in a protective covering however a top sheet and/or a hypo-allergic duvet can be provided if required.
g) Smoking, eating takeout food (i.e. curry, pizza, fish and chips etc), the washing of clothing and/or the consumption of alcohol in excess is not permitted within our home. Acceptance of your booking is done so with this condition in place. Failure to comply will incur an excess fee of up to £100 for additional cleaning, your booking will be terminated with immediate effect and you will be liable for the outstanding balance of the booking including unused nights. Drunken and disorderly behavior will not be tolerated. Likewise if the property is damaged by any reckless or deliberate means, a full charge will be levied to cover the cost of the items damaged and the loss of income to us as a result if the rooms have to be taken out of use. It is your responsibility to report any accidental spillages so that the affected area can be treated without undue delay. Any payment due owing to curtailment or damage to our property will be deducted from the debit/credit card number provided at the time of booking. Notification of any such transactions will be provided in writing or by email. CCTV is in operation on the premises.
h) We cannot accept responsibility for loss or damage to property or to vehicles parked on our premises nor can we accept responsibility for any damage to clothing encountered during the washing, drying or ironing process. It is your responsibility to ensure you have all your belongings with you when you leave. Charges may apply for the onward postage of heavy items.
i) We regret we cannot accept children under 10 or pets, other than guide dogs.
© Westend Guest House September 2012