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1. Room bookings at West End Guest House are subject to these terms and conditions and must be accompanied by a deposit equal to 50% of the total cost of stay paid by a valid debit or credit card. Overseas card transactions will incur a transaction charge of 2.5%. Receipt of your deposit confirms your booking and written confirmation will be sent to you by post or via email. We regret we are unable to accept cheque payment or American Express.
We can only accept bookings made by adults aged 18 years or over. When a booking has been accepted (i.e. the dates, accommodation type, number of guests, price and cancellation procedure have been accepted and your details have been entered into the diary), a legally enforceable contract is formed.
In the event of making a booking on the due date of arrival whereby a debit/credit card deposit has not been taken, entry in our booking diary of your full contact details will be considered proof that we have communicated with you in line with the legislation for Guest house accommodation and that the booking has been accepted.
Final payment is accepted by debit/credit card or cash only.
Cancellation policy:
(a) If you need to cancel your booking we request that you provide us with as much notice as possible to give us the best possible opportunity to re-let the rooms(s). If the room(s) are re-let for the total length of stay booked, then the initial deposit paid will be returned to you in full less £10 to cover administration costs. If on the other hand only some of the rooms have been re-let and others not for the entire duration of the initial booking, then the amount of money refunded to you will reflect this. If we are unable to re-let all of the room(s) then the initial deposit of 50% in this instance becomes non-refundable. Cancellation of less than 72 hours or a ‘no-show’ will incur a full charge. It is your responsibility to inform the other members of your party of the cancellation procedure. We take all bookings in good faith and as we are unable to judge the reasons for change, you are reminded that no exceptions will be made in the event of cancellation. We strongly urge that you cover the cost of your booking with Holiday Insurance.
(b) We reserve the right to cancel a booking at any time before the date on which your stay begins. We would only expect to do so for some other unforeseen reason. In this unlikely event, we shall refund in full all money received by us for the booking and do our utmost to find you alternative quality accommodation in the area.
1. If a booking has been accepted on the basis of false statements made by you on arrival or during your stay, we reserve the right to cancel your booking with immediate effect.
2. We will in no way discriminate against you on the grounds of gender, race, disability and sexual orientation. If you have a disability you will be accommodated wherever possible based upon the information provided at the time of booking.
3. The number of people sleeping in the property must not exceed the number booked in at any given time.
4. If you refuse to accept the accommodation booked on arrival or to accept a suitable alternative, we reserve the right to treat this as a cancellation. If you decide to check out early, the full amount of the booking will be charged to the debit/credit card under whose name the booking has been made.
5. Conditions of Stay:
(a) Check in is from 15.30 – 21.00pm on the day of arrival and check out is no later than 09.30am on the day of departure. Earlier arrival, late arrival and baggage drop-off is by prior agreement only.
(b) If you are vegetarian, have any special dietary needs or are allergic to goose down duvets, pollen or scented products please let us know at least 24 hours in advance. Hypo-allergic duvets can be made available.
(c) Smoking, eating takeout food (i.e. curry, pizza, fish and chips etc), the washing of clothing and/or the consumption of alcohol is not permitted within our home. Acceptance of your booking is done so with this condition in place. Failure to comply will incur an excess fee of up to £100 for additional cleaning, your booking will be terminated with immediate effect and you will be liable for the outstanding balance of the booking including unused nights. Drunken and disorderly behaviour will not be tolerated. Likewise if the property is damaged by any reckless or deliberate means, a full charge will be levied to cover the cost of the items damaged and the loss of income to us as a result if the rooms have to be taken out of use. It is your responsibility to report any accidental spillages so that the affected area can be treated without undue delay. Breakages and missing items will be charged for. Any payment due owing to curtailment or damage to our property will be deducted from the debit/credit card number provided at the time of booking. Notification of any such transactions will be provided in writing or by email. CCTV is in operation on the premises.
(d) We cannot accept responsibility for loss or damage to property or to vehicles parked on our premises.(e) We regret we cannot accept children under 10 or pets, other than guide dogs.
© Westend Guest House May 2011